Terms & Conditions
Welcome to Omland Hospitality! Here is some detailed information about our services:
Business Hours:
Monday to Friday
9:00 am to 5:30 pm (excluding statutory holidays)
Showroom Availability:
Experience our products in person by visiting our showroom during business hours. Book an appointment for a personalized exploration.
Placing an Order or Requesting a Quote:
Choose from multiple channels:
Call us
Email us
Online ordering
In-person visits
Live chat support
Virtual Showroom Visits:
Explore our showroom through video calls for interactive discussions and product viewing.
Register Online:
Registering online offers convenience. Fill a brief form with your business and contact information without requiring credit card details. Once approved, view prices and place orders at your convenience.
Login & Prices:
Access wholesale prices by logging in. We strive to offer price breaks based on quantities, visible during the ordering process. All prices are subject to change without notice. E.&O.E sales terms & conditions.
Price List:
The Price List can be obtained upon request. Kindly reach out to our Sales Department via email, where you can provide your Business and Contact Information. They will promptly send you the requested information.
Can I obtain Prices Without Login:
Certainly! You can access pricing information without logging in. Feel free to reach out to us via phone, email, live chat, or in person, and we'll gladly assist you with the details you need.
Minimum Order:
As a wholesale B2B Distribution company, minimum order quantities apply. Contact customer service or visit our website for more details.
Shipping Information:
Collaborating with carriers, we secure the best shipping rates using 3 different quotes. Your quote or final order confirmation includes taxes and freight details. Heavy or bulky items are generally shipped on skids via truck, with shipping arrangements specified on your confirmation.
Returns:
Our wholesale platform emphasizes consistency. Unless there's a manufacturing defect, all sales are final.
Custom Orders:
We offer customization for Sofa Beds, Casegoods, Mattresses, Beds, Draperies, Artwork, etc. These made-to-order items require a deposit and full payment upon shipping.
Payment Options:
Pay via Etransfer, Wire Transfer, Credit Card (Visa or Master), On Account, or Cheque.
Diverse Clientele:
We cater to various sectors, including hotels, university campuses, retirement homes, emergency shelters, workers' accommodations, camps, and more.
Product Range:
Explore our extensive collection, featuring furniture, mattresses, draperies, artwork, linens, bedding, amenities, and more. We also stock regularly used items by accommodations.
Popular Brands at Omland Hospitality:
Discover quality products from renowned brands like Napier, Tree Essence, Seasons, Aqua, Wave, 7Seas, and many others.
Thank you for considering Omland Hospitality! For further assistance, our team will be happy to help when they return.
Omland Hospitality Limited Warranty (Only Applicable For Furniture & Couches)
1. Applicability
This Limited Warranty applies exclusively to physical goods purchased from Omland Hospitality Products Ltd. ("Omland") and becomes effective upon the delivery date of the product. It is non-transferable.
2. Warranty Coverage
Omland will, at its discretion, repair or replace any piece of furniture determined to be defective in material or workmanship under the terms and conditions outlined herein. If a repair is deemed impractical, Omland will provide a substitute for the same or similar item.
3. Inspection and Notification
Upon receipt of the delivery, the customer must inspect all packaging before signing the trucking bill of lading or delivery slip. If any package damage or broken product pieces are identified, the customer should note it on the slip and inform the delivery driver. Alternatively, if significant damage is observed, the customer has the option not to accept the delivery and must immediately contact Omland Hospitality to report the damages.
4. Manufacturer Defects
Omland will honor any manufacturer factory defects found in the purchased item. The customer must provide images and descriptions of said defects, and Omland, at its discretion, will inspect the damaged product provisions. Omland will either have the factory repair or replace the item in a timely manner.
5. Quality Commitment
Our commitment is to provide you with the highest quality and durability, ensuring your satisfaction with Omland Hospitality Products for years to come. We believe strongly in the quality, design, and craftsmanship of our products. Thank you for choosing Omland Hospitality.
6. Exclusions
This Limited Warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship.
