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Customer Service/Inside Sales

IMPORTANT: INCLUDE COVER LETTER

• Permanent, Full Time
• Mon to Fri - 9:00 AM to 5:30 PM
•  Derry Rd W & Mississauga Rd
  
• Mississauga ON L5N 6M6
  
  

Job Type: Permanent

Role & Responsibilities

• Receive and process chats, calls, and/or emails to answer customer questions, address their concerns and help them with a particular product or service.
• Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction.
• Services Existing Customers, Obtains Orders, and Establishes New Accounts - by answering product and service questions and suggesting information about other products and services via phone, email, chat, etc.
• Prospects New Customers - by contacting and qualifying accounts and leads received from various external and internal sources.
• Document and maintain records of customer interactions.
• Assisting the Sales & Operations on a daily basis.
• Proficiency in using various programs like MS Office, Dropbox, Gsuite, QuickBooks, Chat Box, etc.
• Must be Proficient in Reading, Writing & Speaking English.
• Entering and maintaining the database for the new and existing customer into the computer system.
• Team player, self-starter, and eager to learn.
• Taking initiative and preparing for growth within the company.